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The following are questions that customers often have, the first question is most common
We repair most faults within 2-3 days, we also offer a 24 hour priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these next day delivery. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.
We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge £30 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.
Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centres and we don’t quote 5+ days for repairs. We don’t charge any upfront costs, you only pay for work once it’s completed and when you are happy with it.
Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!
We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.
365PcFix is committed to your privacy. The policy details how we utilize your personal identifying information.
365pcfix and rbs websites ltd will not transfer customers personal data and information to and third party
In order to use the Services, We will ask you information that personally identifies you or allows us to contact you.
This involves giving user contact information such as First and Last name, E-mail address, Postal address, etc.
365PcFix will use this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you purchases one of our plans, 365PcFix may collect credit card information, and other payment information necessary to complete a payment. 365PcFix may use a third party to process and verify credit cards for billing purposes.
When processing a payment transaction, 365PcFix will also obtain information regarding the amount of the payment and other transaction data.
We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
We may also seek information related to your computer. This may include:
Generally, this information is required to offer personalized technical support to you, help us update our support tools and enhance our supported products list.
While requesting support you may request for the problem to be resolved by enabling 365PcFix technicians to have access to and take control of your computer.
365PcFix uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, This allows 365PcFix technician to diagnose or correct problems without even coming to the location of your computer.
365PcFix does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
365PcFix technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems.
Uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications.
This information is packaged into a document containing all the essential details needed by 365PcFix and is transmitted securely over the Internet.
365PcFix analyzes this information to help diagnose and solve end-user problems.
Any information collected by our application will not contain any sensitive information such as e-mail messages, e-mail addresses sent to, passwords, profiles, websites visited, etc.
Use of the remote access and diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
365PcFix reserves the right to monitor and record on-line and off-line sessions between users and 365PcFix technicians for quality control and service-related purposes.
Moreover, we may record on-line and off-line sessions conducted on the web site for user reference and to assist in resolution of disputes and/or potential complaints.
Some uses of this type of information include improving the service, building a support knowledge base and conducting internal market research.
We do not correlated sessions record data with personal information.
Cookies are small pieces of information stored by your browser on your computer’s hard drive or on your device. Cookies help us keep track of the preferences you specify.
Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use.
Each browser is different, so please check the help menu of your browser.
Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot violate the privacy of our customers.
We use IP addresses to analyze trends, track user movement, administer the site, and gather broad demographic information for aggregate use
In order to protect 365PcFix from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
We will share aggregated demographic information with our partners and advertisers.
This is not linked to any personal information that can identify any individual person.
365PcFix operates globally, by that we make information we gather available to our worldwide units.
By using the 365PcFix website, Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure.
We take every precaution to protect information of users. Whenever sensitive information is submitted by the user via the website, it is protected both on-line and off-line.
Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software. We use industry-standard 128bit encryption technologies when transferring and receiving consumer data exchanged with our site. Similarly equivalent care is undertaken to protect user-information off-line.
Only employees like billing clerk or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information.
Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment.
No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure.
We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
From time-to-time 365PcFix will request information from user via surveys or contests.
Participation in these surveys or contests is entirely voluntary and user therefore, has a choice whether or not to participate.
Information requested may include contact information such as name and shipping address, and demographic information such as zip code.
Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
If a user’s personal information changes (such as user zip code), or if a user no longer desires to use our Service.
User may correct, update or remove user personal information provided to us through our website or by calling our customer service.
If at any point we choose to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. We take every precaution to protect information of users. Whenever sensitive information is submitted by the user via the website, it is protected both on-line and off-line. Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software. We use industry-standard 128bit encryption technologies when transferring and receiving consumer data exchanged with our site. Similarly equivalent care is undertaken to protect user-information off-line. Only employees like billing clerk or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information. Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
This site is owned and operated by RBS Websites LTD, Ashkelon israel. Billing is handled by RBS Websites LTD, Ashkelon israel.
(Hereinafter: “The company”) reserves the right to change these terms from time to time without giving any prior notice. The company will publish the new conditions on the site and their validity will apply from the date of publication or at a later date, as published by the company.
Service provided by the company is an on line support service from remote on Mac/PC computers, tablets and other network-based technology product according to the set forth below.
The company would provide “on line technical” services (hereinafter: “Cloud Technician”) and will be able to open a service call – using the company’s website or by phone or chat, – and get answers to questions and/or to operate the devices that is the subject of the support request (as defined below) by a human being and/or by returning a reply on chat/email anytime.
“Cloud Technician” means – technician to whom you connect using remote control who can provide a human response by phone or chat without connecting/ the remote control on the device which is the subject of support.
On-site service “will be provided for devices listed on the website” above (hereinafter “Also called: “The device subject of support request “).
Service will be provided if possible even to the peripherals connected to the aforementioned devices and only if the equipment can be accessed and controlled through the same computer.
The commitment to service within the site is to support through “a remote technician” (“hereinafter: “Remote control/support”) and/or “cloud technician” as defined above.
Remote control service will be possible and provided only when the device is active and having propel access to the Internet. If this is not possible-only telephone support will be given (However, the said support is not necessarily sufficient in order to provide optimal service).
The customer undertakes to have Internet communication access to the device which is necessary for remote support, and to give authorization to employees and/or anyone on its behalf, as applicable under the circumstances, which will allow remote access to company representatives, in accordance to the instructions of the company.
The service does not include hardware malfunctions, or any malfunction or other problem that cannot be resolved with assistance by phone or remote control. The service does not include repairs or failures in communications and/or with the Internet provider.
The client knows and agrees that during the remote support the will be prevented from being able to use the device for which support is being given, during the complete period of the time in which the technician is trying to solve the malfunction.
Response times to the start of handling the call: The Company undertakes to respond to a call within an hour from the time it is opened, 24 hours a day. To remove any doubts, the aforesaid does not relate to the duration of the handling of the call for which was opened.
Our undertaking “did not repair – you did not pay“.
The company’s policy towards clients is “we did not repair – you did not pay” and therefore as long as the problem is not resolved, for which the call was opened, the company will credit the customer with the call handling time.
The policy applies to all of the cases listed below:
To avoid any doubt, it is highlighted that crediting the customer in this case may include the direct handling costs for the call itself and will not include any credit in the monthly subscription fees, if any, or any other additional compensation .
Various service fees vary from package to package, depending on their terms.
Most of the services on the site are calculated and priced by actual handling, totaled for whole minutes in each service call.
If the service that was given to the customer included installation of any third party software, the price of the service does not include the cost of purchasing the software/license that was used in it.
Every customer wishing to obtain service on the site needs at least to open a customer account in the system and join one of the various service packages offered in it.
A user may join the service at any time he is interested. To open an account all the required details must be filled in – on Identifying information, email address, and current phone number in order to be able to contact him, and means of payment (if required)-depending on the type of subscription in the service package chosen.
Monthly subscription fee – Depending on the package and track selected -Fixed monthly payment that paid by the subscriber during the period of its activities (regardless of the actual consumed service – For “Monthly subscription” Only, according to the selected track in package selected (hereinafter: “Subscription plan”). The turnaround time of the subscription according to its terms and for this the customer will not be charged an additional charge beyond the monthly subscription fee and/or handling fee for the call, if they exist in this program.
Commitment to the Subscriber – The minimum amount of time the customer is required to remain a subscriber on the site in the event and he received service as part of the monthly subscription package.
Commitment to service package – The minimum amount of time in which the customer “monthly subscription” is required to remain in the service package he chose and received in the framework of the service. (“Upgrade” of the subscription is always possible)
Days and hours of operation – The Company’s support Center operates 24 hours a day, 7 days a week. The company reserves the right to update the operating hours from time to time.
Call handling fee – Is determined depending on the type of subscription and service package selected – a fixed fee is added to each service call in whose framework the customer was provided actual service (regardless of the scope of service provided therein).
Operations at fixed rate – These are predefined actions, the rate of which are fixed in advance and do not depend on the duration of the actual handling time. The rate for this package varies from package to package, in the same ratio to the difference between handling rates in different packages. Actions such as installing an operating system.
Due to the definition of these operations at a fixed rate that is independent of the actual operating time.
Payment by credit card – Credit card payments will be received subject to the policy and approval of the credit card companies which have an agreement with the company. Credit transaction approval and/or the number of payments, subject to the policy and approval of the credit card companies which have an agreement with the company.
It is clarified that the company meets the standards
In regard to credit card security, as required by the credit card companies.
Usually one such package will be valid at any given time.
These packages do not include monthly subscription fee and a handling fee for a call.
The company may and can define a service package based on a subscription type “casual client” That includes call and this for the benefit of a more reduced rate per minute, as may be periodically published on the site.
Most of the service packages on the website are based on a “monthly subscription”, when the differences between the different characteristics of each package create the solutions that enable the best match, almost personal, to the needs of each customer, depending on the nature and scope of his activity.
The various characteristics that define the structure and nature of the package:
Monthly subscription fee – fixed rate paid every month (regardless of the actual volume of services consumed).
Change/switch between Service Packs – A customer, who wishes to change the type of service package, can do so at any time, but just upgrade it to larger and more expensive package:
-The pre-paid in which it is now.
Offers and discounts – The company will publish from time to time, at its sole discretion, promotions and benefits (hereinafter called: “Promotional material”) under the conditions prescribed.
In addition, the company reserves the right to publish the material for any subscription/clients in a Newsletter via email, according to the addresses provided and updated periodically by the Subscriber and/or any other manner available to the company for communicating with the subscribers/customers. Agreeing to these regulations implies consent to receive promotional material as aforesaid. Nothing stated to prevent the subscriber/customer to request removal from our mailing list at any time.
For plans, a full refund will be issued within 30days of subscription.
payment would be fully refunded if for any reason you are not wholly satisfied with the service.
However, after 30 days of purchase of Plan, no refund shall be made by 365techaid.
Refund amount shall be directly credited to the credit card, the details of which are registered with 365techaid.
A friend brings a friend – This campaign (when it is valid), allows an existing subscription on the site to invite new friends to join the site.
The invitation is performed using a special link that the subscriber will send to his friend/s.
For the convenience of the user, the system allows sending the link to several friends through the site itself (the system does not keep the email addresses of your friends!).
In addition, the system also allows copying the link and sending it independently by the Subscriber himself.
There is no limit to the amount of friends invited. A user who invites more – will earn more.
Any registration of a new member to the site (using the link only)-credits the customer’s account once at some percentage whatsoever of the monthly subscription fee in the package to which the member joined (level of percentage -as detailed in every campaign, individually).
The benefit will be given only after the end of the first complete calendar month in which the member registered on the site and a paid monthly a subscription fee whatsoever. Actual calculation will be based on the average subscription fee of the member during a full month only. (If in the first full month the average subscription fees are zero, the eligibility to the benefit will be saved for the invitee, and will be checked again next month and so on, until the first full month during which any actual subscription fees whatsoever are paid, and then only will be calculated and entered to the benefit of the invitee).
The credit will be entered to the account of the member inviting as long as the account is still active on the day of preparing the above account. You cannot convert or redeem credits for cash in any form, member who closes his account on the site before entering of the benefit to his account — will lose the right to the benefit.
Benefits to new members – This campaign (when it is valid) will grant newcomers benefits according to the defined in it.
If there is more than one campaign for new members, on overlapping dates – a customer who has satisfied more than one criterion, will be will be credited with one benefit only – having the the highest value among them.
Canceling service calls opened – The customer may cancel a service call after its being opened (“call waiting”) – while no actual service by the company technicians has begun.
Suspending a subscription – Suspending the subscription procedure may only be initiated by the company in exceptional cases in which the company sees it as necessary and so at its sole discretion for the purpose of clarifications or settlements with the client.
A subscription that has been “Suspended” is a subscription whose account is restricted (temporarily) to perform basic operations (e.g. opening a service request and/or etc) and the actions required to remove the freeze only. While the account is suspended the customer will not be able to receive customer support service through the framework of the website, however, the customer also will not be charged a subscription fee during the period of the suspension.
Significant cases in which the account will be immediately suspended until settled, they are any of the following listed – (as decided by the company from time to time):
As the customer has been declared bankrupt or has had a receiver appointed as temporary or permanent, or a liquidator temporary or permanent, the company is entitled to terminate the contractual agreement/ suspend the subscription with a 7 (seven) days warning in advance.
* “Failure of Payment ” means- the non – execution of payment which is dependent on the client, such as an expired credit card, postponement of payment by credit card company, etc.
It is clarified that * a customer account will not be suspended immediately without advance notice and a fair opportunity to resolve the issue (except in the case of “casual” client who has no monthly subscription, and in the case of earlier cumulative debt in these cases “All services will immediately be prevented until the settlement of payment.”
Subscribe who was in suspension while he has already been scheduled a date in the future to change the service and/or the closure of the subscription:
1) In any case where a change to the package/closing of the subscription has elapsed in the period of suspension-substitution/closure the activity will be carried out only one day after the release from suspension.
2) if and when the subscription enters into suspension and the subscription was still in the minimum commitment period for a subscription/package, these suspension days will not be counted as the membership days and it is possible may cause a postponement of the date of change of the package and/or at the time of closure of the subscription selected.
Suspension of the subscription and/or termination of the contractual agreement in the cases mentioned above (and in other cases as they are under the circumstances) shall not prejudice any right and/or claim of the company towards the customer.
If the service given to the customer includes installation of any third party software and/or legal user licenses, and/or any other product supplied to him directly by the company and requires an additional charge for the product, a separate sale to the customer will be carried out, before the product is delivered to the client.
To remove any doubts, the company is not responsible, directly and/or indirectly on the quality of products purchased from third parties, working order, quality, prices, quantity in stock, date of supply and/or etc. The warranty to the stated above applies only to third parties.
The purchase of the product by the customer will be a charge in a separate invoice, with the exception of certain cases in which an addition will be possible and charged to the customer’s monthly bill (only customers having an account of the type “monthly subscription”).
Prices, including other conditions may change according to the company’s decision, which will be published on the website and will take effect from the date of publication and/or at a later date, depending on the publication, and without the necessity of an advance notice to individual customers. Customers must update themselves independently about publications on the site as it is periodically.